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Presented by Caction and Microsoft Malaysia.
Learn how service companies can turn daily operations data into insights that drive performance, profitability, and people growth — building smarter, AI-ready teams for the future.
Discover how you can replace paperwork, scattered chats, and blind spots with digital SOPs, real-time updates, and smart asset tracking—all in one platform.
" Great service is the best sales. We are in the servicing and maintenance line, so naturally, client satisfaction is a top priority. With Caction, I'm able to pull data and analytical reports in just a few clicks and access insights that help me solve issues. "
Working with field service companies everyday to coordinate thousands of teams,
streamline and digitalize workflows, while curating smart data into actionable insights.
Smart Job Scheduling
Assign, track, and optimize technician routes for maximum efficiency every day.
Workflow Visibility
Everyone sees what’s next, reducing confusion and keeping progress transparent
Real-Time Adjustments
Instantly update assignments and resources to handle last-minute changes or delays.
Check-In/Out Geofencing
Authenticate technician presence at job sites with precise location check-ins.
Job Status Updates
Supervisors and clients receive timely updates as work moves from start to finish.
Excellence In Action
Capture photos, videos, and notes that demonstrate quality work and adherence to standards.
Equipment History Logs
Access every repair, inspection, and part replacement with a single click.
Parts Management
Never lose track of spare parts with clear usage and stock visibility.
Condition Monitoring
Track asset condition in real-time to anticipate failures before they disrupt service.
Custom Digital Forms
Replace paperwork with digital checklists, reports, and approvals tailored to your needs.
Automated Compliance Records
Ensure inspections and safety standards are logged consistently without manual effort.
Instant Access
Field data flows back to the office instantly, with no missing paperwork.
Performance Metrics
Track MTBF, MTTR, and other key indicators for smarter operational decisions.
Customer Insights
See patterns in complaints, breakdowns, or delays to improve service quality.
Proactive Notifications
Automated alerts keep teams on top of deadlines, renewals, and service commitments.
Smart Job Scheduling
Assign, track, and optimize technician routes for maximum efficiency every day.
Workflow Visibility
Everyone sees what’s next, reducing confusion and keeping progress transparent
Real-Time Adjustments
Instantly update assignments and resources to handle last-minute changes or delays.
Check-In/Out Geofencing
Authenticate technician presence at job sites with precise location check-ins.
Job Status Updates
Supervisors and clients receive timely updates as work moves from start to finish.
Excellence In Action
Capture photos, videos, and notes that demonstrate quality work and adherence to standards.
Equipment History Logs
Access every repair, inspection, and part replacement with a single click.
Parts Management
Never lose track of spare parts with clear usage and stock visibility.
Condition Monitoring
Track asset condition in real-time to anticipate failures before they disrupt service.
Custom Digital Forms
Replace paperwork with digital checklists, reports, and approvals tailored to your needs.
Automated Compliance Records
Ensure inspections and safety standards are logged consistently without manual effort.
Instant Access
Field data flows back to the office instantly, with no missing paperwork.
Performance Metrics
Track MTBF, MTTR, and other key indicators for smarter operational decisions.
Customer Insights
See patterns in complaints, breakdowns, or delays to improve service quality.
Proactive Notifications
Automated alerts keep teams on top of deadlines, renewals, and service commitments.
26
Countries
400,000+
Equipment
60,000+
Jobs Monthly
20 Industries,
300k Users
1.5M+ Hrs
Saved
" Caction has given me visibility into our customer database and operations across different branches. Before customers even reach out, we’re already aware of potential issues and act quickly to resolve them, resulting in satisfied clients. "
“Our field staff being able to update activities while on the move really simplified our work. With everything ... digitalised and centralised, managers can easily extract info, check job statuses and manage more efficiently with data. Caction has greatly improved our work efficiency”
“Caction has been very helpful in monitoring my employees’ punctuality and efficiency. After using the system, we can ... have an easier overview of the progress of the jobs and can make the necessary adjustments accordingly”
“The system has helped us increase our efficiency in managing the team. We are able to ensure the safety of the workers and ... also for attendance purposes”
“The system features are good and beneficial in a lot of different ways for our company”
“Caction has improved our productivity and efficiency by enabling us ... to have an overview the sitework and job process which makes it easy to overlook the progress”
“So far, the system has been very satisfying and reduced a lot of workload in ... checking on the work done by the engineers. Hope Caction can keep up the good work”
Team Collaboration Hub
Everyone can view all jobs, live updates, and statuses simultaneously, ensuring seamless teamwork.
Digital SOPs & Workflows
Design and adapt workflows with built-in SOPs, ensuring flexibility, compliance, and consistent results every time.
Task & Follow-Ups
Assign tasks, set reminders, and track follow-ups to ensure every commitment is delivered on time.
Customised Forms
Generate digital forms and quotations instantly, capturing client details and securing sign-offs seamlessly.
Customer 360 View
Accesss complete client data and records, from the first deal to the latest activities, all in one place.
Real-Time Dashboards
Accesss live dashboards that track sales performance, pipeline progress, and key metrics instantly
Asset Management
Track all your assets by QR codes, capturing history, location, and condition instantly.
Performance Metrics
Know service durations, repair times, and issues to improve efficiency.
Business Reports
Instantly generate reports that deliver clear insights, supporting smarter strategies and data-driven decisions
Caction partners with leading organizations to advance digital transformation. It is a MD Status company, recognised under MDEC’s program.
The company has also been awarded the MDAG-AI Grant by MDEC for the year 2025.
Being a Registered Microsoft Partner, Caction joins Microsoft in initiatives that advance technology adoption and operational excellence across industries.
Discover how you can replace paperwork, scattered chats, and blind spots with digital SOPs, real-time updates, and smart asset tracking—all in one platform.
