Join our Zoom event in partnership with Microsoft & receive up to RM10,000 in Caction and Microsoft Power BI usage credits. T&Cs apply.
Gain full visibility into every part and machine’s history with a unique QR code, while keeping your inventory at optimal levels to increase uptime and profitability.
Rated 4.9 on Google Reviews
Our CMMS is built with a deep understanding of what service and maintenance companies truly need — bringing together asset and parts management, proactive maintenance, and team optimisation in one powerful platform.
Use AI To Spot Failures Early
Identify failure patterns using historical jobs, parts usage, and technician notes.
Plan Ahead Proactively
Schedule maintenance before breakdowns happen to avoid costly disruptions.
Boost Overall Uptime
Ensure technicians act on data-driven recommendations instead of assumptions.
Single Data Source
Store job history, asset details, photos, and checklists in one platform.
Eliminate Miscommunication
Avoid scattered chats, spreadsheets, or manual records causing confusion.
Faster Compliance Checks
Access complete documentation instantly for audits and reporting needs.
Track Key Metrics
Gain visibility into completion rates, response punctuality, and rework levels.
Guide Better Training
Give supervisors visibility into technician strengths and improvement areas.
Motivate With Data
Use fair, transparent performance insights to reward and recognise top performers.
Full Parts Visibility
Monitor parts usage, availability, and wastage across multiple locations.
Profitable Parts Management
Know exactly which parts to replace and when to prevent failures and maximise asset profitability.
Smart Asset Tracking
Tag assets with unique QR codes and access details instantly—no more serial number worries.
Real-Time Updates
Provide instant progress, service history, and proof of work to customers.
Clear Maintenance Value
Use data and visuals to explain asset conditions and maintenance impact.
Stand Out Easily
Differentiate from competitors still using manual or reactive processes.
Use AI To Spot Failures Early
Identify failure patterns using historical jobs, parts usage, and technician notes.
Plan Ahead Proactively
Schedule maintenance before breakdowns happen to avoid costly disruptions.
Boost Overall Uptime
Ensure technicians act on data-driven recommendations instead of assumptions.
Single Data Source
Store job history, asset details, photos, and checklists in one platform.
Eliminate Miscommunication
Avoid scattered chats, spreadsheets, or manual records causing confusion.
Faster Compliance Checks
Access complete documentation instantly for audits and reporting needs.
Track Key Metrics
Gain visibility into completion rates, response punctuality, and rework levels.
Guide Better Training
Give supervisors visibility into technician strengths and improvement areas.
Motivate With Data
Use fair, transparent performance insights to reward and recognise top performers.
Full Parts Visibility
Monitor parts usage, availability, and wastage across multiple locations.
Profitable Parts Management
Know exactly which parts to replace and when to prevent failures and maximise asset profitability.
Smart Asset Tracking
Tag assets with unique QR codes and access details instantly—no more serial number worries.
Real-Time Updates
Provide instant progress, service history, and proof of work to customers.
Clear Maintenance Value
Use data and visuals to explain asset conditions and maintenance impact.
Stand Out Easily
Differentiate from competitors still using manual or reactive processes.
26
Countries
400,000+
Equipment
60,000+
Jobs Monthly
20 Industries,
300k Users
1.5M+ Hrs
Saved
" Caction’s system has certainly improved our productivity and simplified work for us. We are able to plan jobs ahead of time digitally and have visibility in the field. "
“Our team productivity and communication have significantly improved. It gave us a better grasp in managing our business and ... has also improved our teams' performance in their daily work as the system becomes our personal assistant in planning out our work and assisting us with reminders if anything is overlooked
“Caction helped us improve our supervision in sales and the performance of our managers as well. The system is great for ... work planning and payment follow up. Also, we have more than 40 sites to control and the system has made it convenient and easy to manage all of that”
“Caction has been a great help to us in tracking our sales data and observing our sales team. We have experienced excellent ... support on the technical parts of the system and also a very good response time from Caction”
“Our team has greatly benefited from the Contact List and Reminder features. We can easily store and organise ... different contact data and control access to them. Caction also helped us improve our customer service quality and retention rate as well. Truly, it’s like having a personal assistant”
“Good response by the team members on queries”
“It has been easy to extract information of previous sales. We are also able to schedule the ... delivery of the products and prevent careless mistakes like omission of deliveries from happening ever since we started using Caction”
Team Collaboration Hub
Everyone can view all jobs, live updates, and statuses simultaneously, ensuring seamless teamwork.
Digital SOPs & Workflows
Design and adapt workflows with built-in SOPs, ensuring flexibility, compliance, and consistent results every time.
Task & Follow-Ups
Assign tasks, set reminders, and track follow-ups to ensure every commitment is delivered on time.
Customised Forms
Generate digital forms and quotations instantly, capturing client details and securing sign-offs seamlessly.
Customer 360 View
Accesss complete client data and records, from the first deal to the latest activities, all in one place.
Real-Time Dashboards
Accesss live dashboards that track sales performance, pipeline progress, and key metrics instantly.
Asset Management
Track all your assets by QR codes, capturing history, location, and condition instantly.
Performance Metrics
Know service durations, repair times, and issues to improve efficiency.
Business Reports
Instantly generate reports that deliver clear insights, supporting smarter strategies and data-driven decisions.
Caction partners with leading organizations to advance digital transformation. It is an MD Status company, recognised under MDEC’s program.
The company has also been awarded the MDAG-AI Grant by MDEC for the year 2025.
Being a Registered Microsoft Partner, Caction joins Microsoft in initiatives that advance technology adoption and operational excellence across industries.
