Caction’s CMMS connects scheduled tasks, inspections, and asset history in one place—so follow-ups don’t slip, assets are tracked well, and early warning signs are noticed sooner.
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Technicians fix the immediate issue, often without full context.
In a good CMMS, each asset and part is tied to its full service history and accessible via QR code on the equipment, giving engineers clear context on asset condition before they start work.
Maintenance usually starts when something breaks and work becomes urgent.
Over time, maintenance records reveal recurring patterns and asset weaknesses. With metrics like Mean Time To Repair (MTTR) and Mean Time Between Failures (MTBF), teams gain clear insights — enabling preventive maintenance instead of reactive breakdown fixes.
Reacting to breakdowns pulls teams into last-minute work, overtime, and rescheduling.
Planned and preventive maintenance lead to healthier assets and fewer surprise breakdowns.
Everything In One System
Managers create jobs on individual pages, add details such as location, service scope, and required parts, and tag technicians for assignment.
Clear Order For Daily Work
Technicians follow a digital to-do list on site that guides each step—from check-in to uploading progress photos or videos—so records are captured instantly in real time for faster action.
One Reliable Source Of Truth
Most importantly, technicians, sales, and admin teams can track job progress in real time within a single system, keeping everyone aligned.
Work Carries Forward
Maintenance tasks and updates are tied to the job for easy reference, even as shifts and teams change.
Follow-Ups Stay Visible
Technicians capture GPS-based check-ins, authenticated photos, and job details—providing clear proof of work without worrying about disputes.
Consistency Across Teams
Organised job records make it easy to retrieve information for billing, audits, and reporting.
See Issues Before Customers Do
With proper records, teams can spot trends in asset usage, recurring breakdowns, and technician performance—so issues are identified before customers complain.
Preventive Maintenance Guided By Asset History
Clear insight into machine behaviour and weaknesses helps teams plan maintenance and make better asset recommendations, reducing disruptions.
AI-Powered Predictive Maintenance
Caction includes built-in Microsoft tools that can be used immediately to support predictive maintenance, helping teams understand what actions to take for specific assets before breakdowns.
Clear Traceability Of Parts
Every part and asset is linked to its service history, which can be viewed by simply scanning a QR code on the item.
Parts Available When Maintenance Happens
Parts used are captured automatically, keeping stock levels accurate so critical parts are available when work needs to be done.
Timely Part Replacement Protects Margins
Accurate tracking enables timely part replacement, helping protect margins and improve profitability.
Shared Context For Everyone
For each job, technicians can leave updates in a dedicated comment section, making handovers to admin staff clear while keeping all records for future reference.
Smoother Handovers
Work continues seamlessly across shifts and roles because information stays with the job, not individuals.
Easy-To-Read Performance Charts
Caction comes with built-in Microsoft analytics that transform operational data entered by your team into clear charts—making performance and trends simple to understand.
Everything In One System
Managers create jobs on individual pages, add details such as location, service scope, and required parts, and tag technicians for assignment.
Clear Order For Daily Work
Technicians follow a digital to-do list on site that guides each step—from check-in to uploading progress photos or videos—so records are captured instantly in real time for faster action.
One Reliable Source Of Truth
Most importantly, technicians, sales, and admin teams can track job progress in real time within a single system, keeping everyone aligned.
Work Carries Forward
Maintenance tasks and updates are tied to the job for easy reference, even as shifts and teams change.
Follow-Ups Stay Visible
Technicians capture GPS-based check-ins, authenticated photos, and job details—providing clear proof of work without worrying about disputes.
Consistency Across Teams
Organised job records make it easy to retrieve information for billing, audits, and reporting.
See Issues Before Customers Do
With proper records, teams can spot trends in asset usage, recurring breakdowns, and technician performance—so issues are identified before customers complain.
Preventive Maintenance Guided By Asset History
Clear insight into machine behaviour and weaknesses helps teams plan maintenance and make better asset recommendations, reducing disruptions.
AI-Powered Predictive Maintenance
Caction includes built-in Microsoft tools that can be used immediately to support predictive maintenance, helping teams understand what actions to take for specific assets before breakdowns.
Clear Traceability Of Parts
Every part and asset is linked to its service history, which can be viewed by simply scanning a QR code on the item.
Parts Available When Maintenance Happens
Parts used are captured automatically, keeping stock levels accurate so critical parts are available when work needs to be done.
Timely Part Replacement Protects Margins
Accurate tracking enables timely part replacement, helping protect margins and improve profitability.
Shared Context For Everyone
For each job, technicians can leave updates in a dedicated comment section, making handovers to admin staff clear while keeping all records for future reference.
Smoother Handovers
Work continues seamlessly across shifts and roles because information stays with the job, not individuals.
Easy-To-Read Performance Charts
Caction comes with built-in Microsoft analytics that transform operational data entered by your team into clear charts—making performance and trends simple to understand.
26
Countries
400,000+
Equipment
60,000+
Jobs Monthly
20 Industries,
300k Users
1.5M+ Hrs
Saved
" We have already noticed several improvements, such as faster communication and the ability to easily track technician activities and job progress. And also, the app provides us with better visibility. We can see who is working on what, which jobs are pending, and what needs immediate action. "
“Our field staff being able to update activities while on the move really simplified our work. With everything ... digitalised and centralised, managers can easily extract info, check job statuses and manage more efficiently with data. Caction has greatly improved our work efficiency”
“Caction has been very helpful in monitoring my employees’ punctuality and efficiency. After using the system, we can ... have an easier overview of the progress of the jobs and can make the necessary adjustments accordingly”
“The system has helped us increase our efficiency in managing the team. We are able to ensure the safety of the workers and ... also for attendance purposes”
“The system features are good and beneficial in a lot of different ways for our company”
“Caction has improved our productivity and efficiency by enabling us ... to have an overview the sitework and job process which makes it easy to overlook the progress”
“So far, the system has been very satisfying and reduced a lot of workload in ... checking on the work done by the engineers. Hope Caction can keep up the good work”
Caction partners with leading organizations to advance digital transformation. It is an MD Status company, recognised under MDEC’s program.
The company has also been awarded the MDAG-AI Grant by MDEC for the year 2025.
Being a Registered Microsoft Partner, Caction joins Microsoft in initiatives that advance technology adoption and operational excellence across industries.
