Speed, accuracy, and efficiency are important in the operations of a company in the FMCG line. In a field where you are always racing against the clock, being able to quickly and accurately respond and resolve issues is crucial to continuous customer satisfaction
FMCG companies deal with hundreds of different stores across a variety of locations. The management usually struggles to have an effective way of staying updated on the stores visited by their teams
The nature of this industry requires plenty of recordkeeping, especially with photo evidence and site visitation reports. Due to the high volume of stores visited, it is so easy to lose critical information
Companies in this industry usually face difficulty in tracking the goods and services sold at each store location, as well as the pipeline and total sales collected
Admins, team leaders, and management are able to manage hundreds of employees across numerous locations in real-time
Customer, asset information, and photos are readily available for access by the team anytime, anywhere
To ensure each team member is focused on their own responsibilities, we made it easy to set the access level of each team member
Allows your customers to scan and report issues found in their company’s assets
Digital Service Sheets that can be created within minutes from the staff’s own mobile device
Our real time simple check-in feature is fast and easy to use for staff saving lots of time
Updates and issues can be highlighted and are brought to attention in real-time. The right person is notified instantly which enables the issue to be resolved as soon as possible
The system was built and designed with a user-friendly interface in mind. If you know how to use WhatsApp on your phone, you’ll know how to use Caction
We believe in going through the journey with you together. We will continue to roll out updates and new features to better support you in achieving business success
Individual sales personnel and sales teams are reminded of important meetings, follow-ups, and deadlines
Store up-to-date information on customer deals that teams have at each location. Key in the pipeline amount and total sales collected by each store, and each individual team member
They can be used for KPI measurement by individual, team, or company
Faster response time
Increased operational transparency
Better team work among team members
Better complaint resolution and customer service
Customer and asset information are neatly organized
Sensitive information can be controlled based on individual user access
Management can use various metrics & automated reports for business analysis & individual KPI measurements
Improved scheduling
Relevant members will be notified of matters that require their immediate attention
Reports produced from updating jobs can be used for discussions with customers or internal management
