Field Service Management System

Managing your field service teams is about to get a whole lot easier

Experience seamless field operations and scheduling, maximum employee productivity, and unmatched customer satisfaction.

Get Free Consultation
Field Service Management System

Managing your field service teams is about to get
a whole lot easier

Experience seamless field operations and scheduling, maximum employee productivity, and unmatched customer satisfaction.

Get Free Consultation

Optimize every aspect of your field service operations

Job scheduling & service quality

Job scheduling

Schedule jobs and site visits with calendar view

Assign team member

Assign teams and control their access to sensitive data

Control the workflow

Ensure workflow control and SOP compliance for field teams

Fast access

Quickly access customer details and service history

Work productivity and updates

Real-time updates

Track real-time work progress as your team operates

Monitor team attendance

Monitor team check-ins/outs with GPS and geofencing

Alert & reminder for job

Set alerts for overdue jobs, services due, and follow-ups

Performance insight

Gain insights with performance metrics and reports

Prioritize job

Ensure important jobs are prioritized

Our field staff being able to update activities while on the move really simplified our work. With everything digitalised and centralised, managers can easily extract info, check job statuses and manage more efficiently with data. Caction has greatly improved our work efficiency.

Powerware
Powerware Systems Sdn Bhd Data Centre Consulting & Project Management Company

Digital reports & customer satisfaction

Customize & digitize documents

Customize and digitize service reports

File attachment

Attach documents and visuals to jobs and reports

E-signature & feedback

Secure e-signatures and feedbacks without delays

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How much better?

35% increase in field service productivity

34% increase in cost savings

27% increase in customer retention and loyalty

41% less time overall spent on staff training

35% increase in field service productivity

34% increase in cost savings

27% increase in customer retention and loyalty

41% less time overall spent on staff training

Trusted by industry giants everywhere

Chery
Rotiboy
Sunway
Nandos
KONE
Dobi queen
Powerware
Hyundai elevator
Kawahara
LabIVF
Transelite
Mandarin Opto
Chek Hup
Us pizza
Chuan Lim
Black canyon
Me'nate
Johnnys
Laundry hub
Biogreen
Daily fresh
GM klang
Ibee
Aaq
Chery
Rotiboy
Sunway
Nandos
KONE
Dobi queen
Powerware
Hyundai elevator
Kawahara
LabIVF
Transelite
Mandarin Opto
Chek Hup
Us pizza
Chuan Lim
Black canyon
Me'nate
Johnnys
Laundry hub
Biogreen
Daily fresh
GM klang
Ibee
Aaq

Real experiences, proven impact

PQE

“Caction has improved our productivity and efficiency by enabling us ... to have an overview the sitework and job process which makes it easy to overlook the progress”

PQE Power System Sdn Bhd
Power Quality & Energy Management Consultant

Accolite

“Caction has been very helpful in monitoring my employees’ punctuality and efficiency. After ... using the system, we can have an easier overview of the progress of the jobs and can make the necessary adjustments accordingly”

Acolite Holding Sdn Bhd
Power Plant & Boiler Consultant

Setia

“So far, the system has been very satisfying and reduced a lot of workload in ... checking on the work done by the engineers. Hope Caction can keep up the good work”

Setia Air-Cond and Electrical Sdn Bhd
Air Conditioning & Electrical Service Provider

Kawahara

“The system features are good and beneficial in a lot of different ways for our company”

Kawahara Engineering Works Sdn Bhd
Industrial Machinery Supplier

Powerware

“Our field staff being able to update activities while ... on the move really simplified our work. With everything digitalised and centralised, managers can easily extract info, check job statuses and manage more efficiently with data. Caction has greatly improved our work efficiency”

Powerware Systems Sdn Bhd
Data Centre Consulting & Project Management Company

CE

“The system has helped us increase our efficiency in managing the team. We are ... able to ensure the safety of the workers and also for attendance purposes”

CE Elevator Sdn Bhd
Elevator & Escalator Supplier

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Media coverage and collaborations

The Star Malaysia
China Press Malaysia
BFM Station
AI FM Station
Selangor Kini
Tech Node
Affin bank
MRCA
Machinery & Equipment Productivity Nexus
Malaysia Productivity Corporation
Malaysia Digital Economy Corporation
Malaysia Status Company
Human Resource Development Corporation
Selangor Information Technology & Digital Economy Corporation

Making work easy, every step of the way

Job Scheduling

Schedule site visits or appointments and assign team members. A centralized system minimizes miscommunication and boosts productivity with instant updates.

Real-time Updates

Stay informed with real-time progress updates enabling issues to be quickly reported and resolved seamlessly.

Digital Forms

Customize and digitize your service reports. Service personnel can record documents on-the-go using mobile phones, with everything auto-organized for easy access and filtering.

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Need more reasons to join us?

  • Control data access
  • Control data access
  • Offline mode
  • Offline mode
  • User friendly interface
  • User friendly interface
  • Local support team
  • Local support team
  • Customize for your business needs
  • Customizable system
  • Continuous improvement
  • Always improving
Get Your Free Consultation Now

FAQ - Frequently Asked Questions